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Terms & Conditions


By accessing this site you are agreeing to the terms and conditions that are in place.

This site and its contents cannot be used for any unlawful purpose including Copyright.

As all designs are individually handmade, slight variations may occur in production.


All designs are the sole property of Penny Wells/Pink Treacle and are covered by Copyright.

Designs are not to be reproduced in any way without the written permission of Penny Wells.

It is your responsibility to obtain permission for the use of any literature/text, images or photography you ask Pink Treacle to include in your stationery.

Deposit & Payment

A non-refundable 50% deposit is required when placing an order and must be cleared before any work is carried out.

Payment of the deposit is taken as acceptance of these terms and conditions.

If you know you would really like to have Pink Treacle wedding stationery but you can not decide on which design you would like then a non-refundable deposit of £50 can be made to secure your date and the design can be chosen at a later date when the full 50% deposit will need to be paid.

The remaining balance is payable immediately on completion of an order.

Pink Treacle accepts payments in pounds sterling by cash or cheque (payable to ‘Pink Treacle’).

If you are ordering invitations, save the dates or R.S.V.P.’s, then the final balance is due before or on the day of delivery* of your order. (*Only if you are picking your stationery up from Pink Treacle).

If you are ordering the above stationery and reception stationery, then the final balance is due on the final completion of the reception stationery.

Refunds & Cancellations

Due to the personalised nature of each order, Pink Treacle does not refund or replace any unwanted or cancelled goods.

In the event of faulty goods you need to notify Pink Treacle no later than 3 days from receipt of your stationery.  It is to be returned with all the original packaging and contents.

Pink Treacle cannot be liable for any cost of any additional work done to your stationery once it has left Pink Treacle, such as calligraphy or any other work.

Should you wish to cancel your order once work has commenced, the full 50% deposit and any additional costs incurred by Pink Treacle must be paid immediately.  In the case where most of the work has been carried out and/or materials have been ordered, the full balance will need to be paid for immediately.


All consultations/visits to Pink Treacle are by appointment only.

Any consultation outside of Pink Treacle’s premises may be charged travel and expenses.

Pink Treacle can arrange consultations for day, evening or weekends.


Pink Treacle has the right to change prices without prior notice.  However this does not affect any orders that are already confirmed and a deposit has been paid.


Pink Treacle will provide you with one set of proofs by post (unless otherwise discussed) for your approval before work will commence.

If any alterations are required in the wording after this point all further proofs will be forwarded by email (unless otherwise discussed).

If any alterations need to be made to the design that were not discussed at the consultation a charge may apply.

All proofing forms must be signed for and returned to Pink Treacle before any of the order can be made.

Please note that Pink Treacle cannot be responsible for any errors in your stationery that were not spotted by you at the proofing stage.


Any design under £4.00 will be charged £5.00 per sample and any design over £4.00 will be charged £10.00 per sample which is refundable against a final order of up to 2 samples.

Bespoke range samples are to be calculated separately.

Please note that at busy times of the year it may take up to 3 weeks for you to receive your sample.

Please call if you require a sample quickly or wish to discuss a bespoke design.


Delivery charges do apply, but they are all individual.

Your order is packed very securely and in perfect condition with the address clearly stated and is sent to you by a reputable postal service overnight.

Pink Treacle cannot be responsible for the loss or damage of any package or its contents once it has left Pink Treacle.

Alternatively you may collect your stationery from me at a prearranged date and time.